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Experience & Fresher
Skill
Job Description: Live Chat Sales Executive – Australia Based eCommerce Business
Position Overview: We are seeking a dynamic and results-driven Live Chat Sales Executive to join our eCommerce Business based in Australia. This role involves engaging with potential customers through various channels, including Facebook, Gumtree, Live Chat, and WhatsApp leads. Your primary goal will be to convert leads into orders while providing exceptional customer service. In addition, you will play a vital role in posting products and conducting market and trend analysis to stay ahead of the competition.
Key Responsibilities:
- 1. Customer Engagement:
- Engage with potential customers across platforms such as Facebook, Gumtree, Live Chat, and WhatsApp.
- Provide prompt and personalized responses to inquiries, addressing customer needs and guiding them through the purchasing process.
- Build rapport and maintain a positive customer experience to drive customer loyalty.
- 2. Sales Conversion:
- Understand customer requirements and tailor product offerings to match their needs.
- Effectively present product features, benefits, and pricing to convince customers to make a purchase.
- Employ persuasive selling techniques to convert leads into successful sales transactions.
- 3. Upselling and Cross-Selling:
- Identify opportunities for upselling and cross-selling related products or services.
- Maximize revenue by offering relevant add-ons and upgrades.
- 4. Product Posting and Analysis:
- Conduct thorough market and trend analysis to identify product opportunities and competitive advantages.
- Create compelling product listings that highlight key features, benefits, and value propositions.
- Regularly update and post new products, ensuring accurate and appealing descriptions.
- 5. Order Processing and Follow-Up:
- Process customer orders accurately, ensuring all necessary details are captured.
- Coordinate with the operations team to ensure smooth order fulfillment and timely delivery.
- Follow up with customers to ensure satisfaction and gather feedback for continuous improvement.
- 6. Sales Reporting and Analytics:
- Maintain accurate records of customer interactions, inquiries, and sales conversions.
- Provide regular reports on sales performance, lead conversion rates, and customer feedback.
- 7. Follow-Up and After-Sales Support:
- Follow up with customers to ensure their satisfaction with purchases.
- Get products reviews after every sales transactions
- Address any post-purchase inquiries and provide assistance as needed..
Qualifications and Skills:
- Proven experience in sales, preferably in an eCommerce or retail environment.
- Freshers are welcomed too with
- Exceptional communication skills, both written and verbal.
- Proficiency in using various communication platforms, including Facebook, Gumtree, Live Chat, and WhatsApp.
- Strong customer-centric mindset with a focus on delivering outstanding service.
- Analytical mindset with the ability to conduct market research and trend analysis.
- Self-motivated and target-oriented with a passion for achieving sales goals.
- Strong organizational skills and attention to detail.
- Proficiency in using CRM systems and chat tools.
- Knowledge of eCommerce platforms and product listing techniques is a plus.
- Ability to work in a fast-paced environment and adapt to changing circumstances.
Benefits:
- Competitive salary and commission structure.
- Opportunity to contribute to the growth and success of a thriving eCommerce business.
- Training and development opportunities to enhance your sales and eCommerce skills.
- Collaborative and supportive team environment.
Join our team and play a key role in driving sales, enhancing customer satisfaction, and contributing to the overall success of our Australia-based eCommerce business.
Application Process: To apply, please submit your resume along with a cover letter detailing your relevant experience, skills, and why you are the ideal candidate for this role.
Email: career@multicodes.in
Contact No: +91 90813 81399
Whatsapp No: +91 90813 81399
Experience & Fresher
Skill
Job Description: Customer Care Executive / Sales Executive – Non-Voice Process
Position Overview: We are hiring enthusiastic Customer Care Executives/Sales Executives to join our non-voice process team. In this role, you will be responsible for engaging with customers through various written communication channels, including email, live chat, WhatsApp messages, Facebook, Instagram Messenger, and Gumtree. Whether you’re a fresher or an experienced professional, if you have excellent written English skills and a passion for customer service and sales, we encourage you to apply.
Key Responsibilities:
- Written Communication:
- Respond to customer inquiries and concerns via email, live chat, WhatsApp messages, and social media platforms.
- Provide accurate and comprehensive information in a clear and concise manner.
- Maintain a professional and friendly tone in all written interactions.
- Customer Assistance:
- Address customer questions, complaints, and requests promptly and effectively.
- Offer solutions and recommendations that align with company policies and customer needs.
- Ensure customer satisfaction by delivering exceptional service and resolving issues.
- Sales Engagement:
- Utilize effective selling techniques to convert inquiries into sales opportunities.
- Showcase product features and benefits while assisting customers in making informed purchase decisions.
- Meet or exceed sales targets through persuasive written communication.
- Multi-Channel Management:
- Manage customer communication across various platforms, including email, live chat, WhatsApp, Facebook, Instagram, and Gumtree.
- Maintain consistent and uniform communication to deliver a seamless customer experience.
Qualifications and Skills:
- Proficient command of written English language is essential.
- Excellent written communication skills with a focus on clarity and accuracy.
- Ability to tailor communication based on the platform and customer’s needs.
- Strong customer-centric approach with a passion for helping and assisting customers.
- Ability to engage in sales-oriented conversations and meet sales targets.
- Ability to multitask and manage multiple customer interactions simultaneously.
- Fresher or experienced professionals are welcome to apply.
Benefits:
- Competitive compensation package.
- Opportunity to develop and enhance your customer service and sales skills.
- Friendly and collaborative team environment.
- Training and guidance to excel in written customer interactions.
If you are a motivated individual with a flair for written communication and a dedication to providing exceptional customer service, we invite you to join our team. Whether you’re just starting your career or looking for a fresh challenge, we look forward to hearing from you.
Application Process: To apply, please submit your resume along with a brief cover letter outlining your relevant skills and explaining your interest in the Customer Care Executive / Sales Executive role.
Experience & Fresher
Skill
Are you a Google Ads aficionado with a passion for driving digital success? We’re on the lookout for an experienced Google Ads Expert to join our team and take our online presence to new heights!
Responsibilities:
- 1. Master of Google Ads: Demonstrate a proven track record in effectively managing Google Ad campaigns across various platforms.
- 2.Data-Driven Insights: Uncover trends, dive into Google Analytics, and ensure accurate E-commerce tracking setup. Leverage data to extract valuable insights that lead to enhanced strategies.
- 3. Optimization Wizard: Optimize campaign spend and performance based on your insightful analysis. Your ability to identify opportunities and make data-driven decisions will be crucial.
- 4. Innovative Growth Strategies: Infuse creativity into growth strategies and campaign improvements. Stay ahead of the curve with innovative approaches that fuel campaign success.
- 5. Testing Enthusiast: Develop, execute, and meticulously measure experiments and conversion tests. Your dedication to refining our strategies will be instrumental in achieving outstanding results.
- 6. Performance Reporting: Craft comprehensive performance reports on a weekly and monthly basis. Translating data into actionable insights will be central to your role.
- 7. Marketing Maven: Command a deep understanding of advertising and marketing concepts, which you’ll apply to fine-tune our campaigns and achieve optimal outcomes.
Qualifications:
- Proven Google Ads Expertise: Extensive hands-on experience managing Google Ad campaigns.
- Analytical Acumen: Proficiency in identifying trends, analyzing data points, and setting up E-commerce tracking in Google Analytics.
- Optimization Guru: Adept at optimizing campaign performance to maximize ROI and achieve set goals.
- Creative Strategist: Innovate and propose growth strategies that push boundaries and amplify campaign success.
- Testing Champion: Experience planning, executing, and evaluating A/B tests and conversion experiments.
- Reporting Proficiency: Skill in creating insightful, easy-to-understand performance reports.
- Marketing Mindset: Strong grasp of advertising and marketing principles and their practical application.
Why Join Us?
At Multicodes, we’re driven by innovation and excellence. As our Google Ads Expert, you’ll be at the forefront of our digital efforts, contributing to our growth and success. Your expertise will be valued, and you’ll have the chance to collaborate with a dynamic team dedicated to achieving exceptional results.
Experience & Fresher
Skill
Are you a Social Media Ads aficionado with a knack for crafting compelling campaigns? Join our team as a Facebook Ads Expert and play a pivotal role in driving our brand’s online success!
Responsibilities:
- 1. Mastery of Social Advertising: Showcase your expertise in managing and optimizing Facebook and Instagram advertising campaigns to achieve optimal results.
- 2. Collaborative Goal Setting: Collaborate with team members to define and achieve project goals, budgets, and timelines, ensuring a cohesive and successful execution
- 3. Strategic Advertising Development: Develop innovative advertising strategies that pique buyer interest, driving engagement and conversion for our products and services.
- 4. Project Oversight: Monitor projects from inception to completion, ensuring they remain on track, focused, and effective. Your attention to detail will be key.
- 5. Data Insights: Collect and meticulously analyze ads data to uncover actionable insights. Your analytical skills will shape informed decisions for campaign optimization.
- 6. Creative Acumen: Leverage your understanding of design and marketing principles to create visually appealing and effective ad campaigns.
- 7. Organizational Wizardry: Your exceptional organizational and multitasking skills will shine as you manage multiple projects or collaborate with various teams.
Qualifications:
- Facebook Advertising Expertise: Proven experience in successfully managing Facebook and Instagram ad campaigns.
- Project Collaboration: Ability to work collaboratively with staff members to establish and meet project goals, budgets, and timelines.
- Strategic Thinker: Proficiency in developing advertising strategies that resonate with buyers and drive interest in products or services.
- Project Management: Skill in monitoring project progress throughout all stages, ensuring focus and effectiveness.
- Data-Driven Mindset: Capability to collect, analyze, and interpret ads data to derive actionable insights for campaign optimization.
- Design and Marketing Aptitude: Understanding of design and marketing principles, translating into impactful ad creations.
- Organizational Excellence: Exceptional organizational and multitasking skills, especially when managing multiple projects or teams.
Why Choose Us?
At Multicodes, we thrive on innovation and results. As a Facebook Ads Expert, you’ll be at the forefront of our digital endeavors, contributing directly to our brand’s growth and online presence. Your skills and insights will be highly valued, and you’ll collaborate with a dynamic team dedicated to achieving excellence.
Experience & Fresher
Skill
1.) Basic Email Design
2.) Generate and Analyze Data
3.) 0.5 TO 1 Year Experience with email marketing platforms highly regarded. Ex- Mailchimp
4.) Famlier With Google Analytics and Google Data Studio
5.) Strong understanding of the customer journey and a passion for using customer insights to inform email strategy
6.) A data-driven growth mindset and the ability to think strategically
7.) Work with the team to manage email campaigns, including planning, designing, segmenting lists, testing, reporting and optimisation.
8.) Maintain all email lists and segmentations
9.) Evaluate and report on all email campaigns & flows against email KPIs including open, click-through and unsubscribe rates
10.) Good English written Skill
Are you an HR professional with a passion for nurturing talent and fostering a vibrant workplace culture? Join us at Multicodes.in, an innovative IT company, as an HR Executive and play a pivotal role in shaping our human resources strategies and enhancing our team dynamics.
Roles and Responsibilities:
- Talent Acquisition: Collaborate with department heads to identify staffing needs, source potential candidates, and conduct interviews. Ensure a seamless recruitment process that brings in top-tier IT talents.
- Onboarding and Orientation: Facilitate a smooth onboarding experience for new hires, ensuring they acclimate well to our company’s culture, policies, and processes.
- Employee Relations: Foster positive employee relationships through effective communication, conflict resolution, and addressing concerns promptly.
- Performance Management: Administer performance evaluations, feedback sessions, and goal-setting processes to support employee growth and development.
- Training and Development: Identify training needs and coordinate relevant learning opportunities to enhance employee skills and contribute to their career progression.
- Policy Implementation: Ensure compliance with HR policies and procedures, addressing any concerns and providing guidance to employees.
- HR Administration: Maintain accurate employee records, manage HR documentation, and assist in payroll processing.
- Culture Enhancement: Play a pivotal role in shaping and nurturing our company’s culture, creating an environment that encourages collaboration, innovation, and growth.
Qualifications:
- HR Expertise: Proven experience in HR roles, preferably within the IT industry, with a strong grasp of HR fundamentals and best practices.
- Recruitment Skills: Skill in sourcing, interviewing, and selecting top-notch IT candidates that align with our company’s needs.
- Orientation Facilitation: Ability to conduct engaging onboarding sessions that introduce new hires to our company’s values, culture, and operations.
- Employee Relations Acumen: Strong interpersonal and communication skills to build positive relationships and manage employee concerns effectively.
- Performance Management: Experience in conducting performance evaluations, setting goals, and providing constructive feedback.
- Training Coordination: Capability to identify training needs and coordinate relevant development opportunities.
- Policy Compliance: Thorough understanding of HR policies and regulations, ensuring compliance in all aspects.
- Organizational Skillset: Detail-oriented with excellent organizational skills to manage employee records and documentation efficiently.
Why Choose Us?
At Multicodes.in, we’re committed to innovation and growth. As an HR Executive, you’ll play an instrumental role in shaping our dynamic IT environment. Join our team to contribute to talent acquisition, employee development, and an inspiring workplace culture that propels our company forward.
Social Media marketing (Organic Growth)
Experience & Fresher
Skill
Job Opportunity: Social Media Marketing Specialist
Are you passionate about creating engaging social media content and driving impactful marketing strategies? We are seeking both experienced professionals and fresh minds to join our dynamic team as a Social Media Marketing Specialist!
Roles and Responsibilities:
Qualifications:
Why Join Us?
At Multicodes, we value creativity, innovation, and growth. You’ll have the opportunity to contribute your ideas, learn from experienced professionals, and make a meaningful impact on our brand’s online presence. Whether you’re an experienced marketer or just starting your journey, we welcome you to be a part of our enthusiastic team!
Ready to take the plunge into the world of social media marketing? Apply now and let’s shape the future of our brand together!